At Arogyamart, we aim to provide a seamless shopping experience for our customers. Please read the following policy carefully to understand our returns, refunds, and cancellations process.

Returns Policy

Important Note:
For a hassle-free return and refund process, we recommend recording an unboxing video of the parcel before opening it. This can expedite the resolution of any issues.

Eligibility for Returns:

• Returns must be initiated within 3 days of receiving your order.
• The item must be unused, in its original condition, and in the original packaging.
• On-demand products and bulk orders are non-returnable. If returned, only 80% of the total order value will be refunded (if applicable).

Exclusions:
The following items are not eligible for returns:

• Products not in their original condition.
• Items damaged or missing parts due to reasons not attributed to Arogyamart.
• Items returned more than 7 days after delivery.

Requirements for Returns:

• A receipt or proof of purchase must be provided.
• Do not send the product back to the manufacturer; returns should only be processed through Arogyamart.

Refund Policy

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed within 48 hours and reflected in your account within 5 working days.
• Refunds will be processed via your preferred method:
  • Refund to the original payment method.
  • For COD orders, a form must be completed to provide bank account details for refund processing.

Important Notes:

• COD charges and taxes are non-refundable.
• Sale items are not eligible for refunds.

Late or Missing Refunds:
If you haven’t received your refund:

1. Check your bank account.
2. Contact your credit card company or bank for any processing delays.
3. If the issue persists, email us at info@arogyamart.com.

Exchanges

We only replace items if they are defective or damaged. To initiate an exchange for the same item, email us at info@arogyamart.com.

Shipping for Returns

• Customers are responsible for paying return shipping costs, which are non-refundable.
• For items valued above ₹500, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Cancellation Policy

Customer Cancellation:

• Orders can be canceled online within 1 hour of placement through your Arogyamart account.
• Once canceled, refunds will be processed within 48 hours and reflected in your account within 5 working days.
• Orders already shipped cannot be canceled. Customers refusing delivery after shipment will receive a refund only after the product is returned to us.

Arogyamart Cancellation:
We reserve the right to cancel orders in the following cases:

• Non-availability of the product or required quantity.
• Errors in pricing or product information.
• Issues with delivery due to courier service limitations.
• Any other circumstances beyond our control.